Frequently asked questions
Learn how to get the most out of your work on Skiff's private, web3 collaboration platform.
What is Skiff?
Skiff is a fully end-to-end encrypted and decentralized collaboration platform.
How does Skiff encrypt all my data?
Skiff uses end-to-end encryption to make sure that you stay in control of your information.
Skiff Apps
Skiff is currently available through:
Any browser,
iOS app,
Android app,
Mac desktop app
How do I contact support?
Our support team can be reached at [email protected]
Account
Can I add a profile picture to my Skiff account?
At the moment you cannot add a profile picture to your Skiff account.
Can I change the display name associated with my Skiff account?
Yes, you can change your display name on the “Profile & Appearance” page in settings.
Can I change the email address associated with my Skiff account?
Yes, you can change your associated email address on the “Account” page in settings.
What should I do if I lose my recovery PDF?
When you create an account with Skiff, a recovery key was generated that only you have access to.
I forgot my password. What can I do?
If you have forgotten your password, you can reset your password by clicking the “Forgot password?” link
Can I sign into Skiff on mobile using my Metamask wallet?
Skiff users who created their accounts using MetaMask are able to log into Skiff mobile apps (iOS and Android)
What are your default email notifications?
Skiff notifies you via email when a team member directly references you in a shared page with an @[name] reference.
Can I use Skiff for my team?
Yes, lots of teams already use Skiff as their primary collaboration tool.
Pricing
How much does Skiff cost?
Skiff has and will always be free to use.
What are Skiff Credits and how do they work?
Skiff Credits are dollar-denominated credits which you can use to purchase a Skiff Pro plan.
I applied my Skiff Credits and now I can’t see them. What happened?
Whenever you apply Skiff Credits, we transfer your credits to Stripe.
Features
Does Skiff have spreadsheets?
Skiff currently supports in-page tables.
How can I change the font and size of the text in my pages?
Skiff currently does not support alternative fonts and sizes.
How do I center align text on my Skiff page?
Skiff currently does not support custom alignments.
What file types does Skiff support?
You can upload .docx, .pdf, or .md files, or import documents directly from your Google Docs
Does Skiff support Markdown?
Yes, Skiff currently supports Markdown within pages.
What are “/” commands?
“/” commands allow you to access all the cool features Skiff has to offer without lifting your hands from your keyboard.
Creating a page within a parent page?
Skiff supports creating pages within a parent page.
If one of my collaborators deletes the contents of my page, what can I do?
You can always use the Version History feature to view and restore previous versions of your pages.
How do I export my pages?
You can export a page by selecting the “More actions” button in the top right corner of your Skiff page.
How do I import non-Skiff (e.g. Google) docs into my workspace?
See this blog post: https://skiff.org/blog/import-google-docs
What is an “everyone link”?
An everyone link is a public link to a page.
Skiff Mail
Can I change my Skiff Mail email address?
You can always add additional aliases by going to https://app.skiff.com/settings/account
I added an alias and now I want to change or remove it, is that possible?
At the moment, you cannot change or remove aliases once they have been added.
Does Skiff save my messages? What is the default storage?
Skiff does not store emails or attachments in plain text.
Are Skiff Mail and Skiff Pages related?
Yes. The same account you use to login and access your Skiff pages, is the account you use to access Skiff Mail.
How much storage can I use?
Skiff Mail provides users with 10Gb of free storage for their emails and attachments.
Is there a Skiff Mail mobile app?
Yes. Click to download the iOS app or the Android app
Can I use a custom domain for my Skiff Mail address?
Yes! You can add up to five custom domains on the Business tier, or three domains on the Pro tier.
Are there size limits to the attachments I can send or receive?
Yes. Sending and receiving attachments are limited to 25 MB in size
Is Skiff Mail open source?
Yes! Check out our codebase if you’re curious: https://github.com/skiff-org/skiff-mail
Does Skiff Mail support keyboard shortcuts
Yes, Skiff Mail supports keyboard shortcuts. These include: